Warehouse Administrator (Manadrin speaker)

Job Description: The Warehouse Administrator provides warehouse support with a variety of clerical and administrative tasks. This position will also be a liaison with Absen HQ and must speak Mandarin.

Essential Functions:

• Prepares correspondence and documents as directed.
• Contributes to the continual improvement and efficiency of the warehouse.
• Keeps accurate and up-to-date records of all outside vendors.
• Tracks warehouse inventory using SAP tracking system.
• Coordinates with HQ/Manufacturing on shipments and inventory tracking.
• Coordinates with Warehouse and Technical Service departments on shipments for demos, training, trade shows, etc.
• Collects and analyzes data.
• Track trends and developments in assigned functional areas.
• Conducts studies, performs research, and prepares reports.
• Adheres to purchasing policies, processes, and procedures.
• Works closely with the receiving department to ensure proper supplies arrive.
• Works closely with the Technical Service Administrator on the RMA process and backs them up as needed.
• Picks/packs/ships orders/RMAs, ensuring accuracy, and following all material packing guidelines.
• Uses forklift to access Absen products and materials inside the warehouse.
• Answers all calls and emails related to Warehouse functions/service related, or forwards to the appropriate correspondent.
• Performs all other duties as assigned by management.

· Assist in managing all Service back-office tools, policies, procedures, and documentation.

· Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

· Manage Technical service calls for work orders, spare parts, and labor service pricing.

· Manage Service contract SLA and assign services internally as needed to meet contractual commitments.

· Assist with placement of service orders, refunds, or exchanges in ERP/CRM/fracking system.

· Answer questions about warranties or terms of sale.

· Coordinate with sales, service team, and logistics on proper shipping methods.

Competencies:

• Superior attention to detail.
• Ability to multitask and prioritize tasks.
• Ability to work alone as well as with a team.
• Excellent written and verbal communication skills.
• Ethical conduct.
• Legally authorized to work in the U.S.

Physical Requirements:

• Must be able to lift up to 50lbs consecutively.

Education Experience Requirements:

• Must have High School Diploma, GED, or equivalent.
• AA or Bachelors' degree preferred.
• Microsoft Office Suite experience required.
• SAP experience preferred.